Average Reviews:
(More customer reviews)Working as a support agent for a good number of years you start to pick things. This book points out a lot of the obvious, but goes on to explain why it is the way it is. I have and would recommend this book to anyone who is looking to progress their IT department or have a problem with their IT department. The book talks from high level, so if your looking for a technical manual this isn't your book. Great graduation present for any computer/management major.
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Driving a car doesn't require knowledge of cylinder heads and compression ratios, and you don't have to understand software and hardware to make optimum use of Information Technology. It's the people managing and using the technology who are important - not the technology itself - and this is a book about those people, their limitations in coping with technology, and how they can better deal with those limitations. This book is for everyone who is frustrated with Information Technology, and for every non-technical person who is at the mercy of a seemingly uncooperative IT organization. It's for business people who want to better understand IT, and for IT people who want to know why their jobs are so difficult and unappreciated. Every manager, executive and knowledge worker in today's world uses information systems, and most of these people have a relationship - good or bad - with some part of an IT organization. This book gives you the information you need to improve your relationship with IT.
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